Booking Terms & Conditions
Nothing here should hold any surprises. These are the practical details of staying with us, written plainly. If anything is unclear, call us on 0493 982 539 and we'll sort it out.
Breakfast
A free cold continental breakfast is included with every room, every morning. No need to add it to your booking; it's simply part of your stay.
Check-in
Check-in opens at 2:00 PM. Reception is staffed from 9:00 AM to 6:00 PM. We'll need photo ID and either a credit card or a cash deposit at check-in to cover incidentals. This is standard practice and the deposit is released when you check out.
Arriving late
If you expect to arrive after 8:00 PM, give us a call on 0493 982 539 before you get here and we'll make arrangements so you're not left standing at a locked door. We'd much rather hear from you in advance than have you arrive to a dark reception.
Check-out
Check-out is by 10:00 AM. If you need a little longer, ask at reception and we'll do what we can.
Cancellations
You can cancel free of charge up to 48 hours before your arrival date. Within 48 hours of arrival, the full cost of the stay is charged. If you don't arrive and haven't cancelled, the first night is charged in full.
Payment
Fees and deposits are charged by the property on the date of service, before check-in.
Smoking
All of our rooms are strictly non-smoking. Smoking in a room means we lose it from sale while it's deep cleaned and aired out, so a $500 cleaning fee applies. This covers cleaning, dry cleaning of soft furnishings, and the one or two nights the room can't be re-let. We have outdoor areas where you're welcome to smoke.
Pets
We're not able to accommodate pets. Assistance animals are of course welcome.